Cancellation & refund policy


Our refund policy applies for one-month single tourist visa and one-month multiple entry tourist visa for the following case:

✓ We will refund 100% the fund if you are not satisfied with our service.

✓ We will refund 100% the fund if we make error on your visa application OR we will arrange the new one for you without any charge.

✓ We will refund 100% the fund if your visa application is denied by Vietnam Immigration.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.

We run No-refund policy on Business Visa Application and RUSH or Urgent Visa Application (for both tourist and business visa application) submitted on our website. It is therefore important that should you wish to cancel your visa application with Vietnam-Immigration.Org that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Vietnam-Immigration.Org cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure. 

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.